For the Record: FactCheck on Events Surrounding the Jewel Changi

By May 1, 2019 June 17th, 2019 Business, Government

17 June 2019: Deep cut sustained by a woman who tripped at the Sky Nets attraction.

Reports from The New Paper; Mothership; Today news as reported on Reddit.

Jewel Changi’s press statement was reported as follows:

We regret the guest’s unfortunate experience and we urge all guests to stay aware of their personal safety whilst having fun at the attractions,” the spokesperson said.

Attractions at the park have undergone “numerous safety tests including certification of material used” before they were certified safe for operations, the spokesperson said, adding that Jewel has been monitoring its ground operations closely, including refining operational procedures, since the opening of the Canopy Park.

There are safety advisories in the park regarding proper footwear, appropriate behaviour, minimum height requirement and adult supervision for young children.

The number of people allowed into each attraction is also regulated to ensure that the safety of visitors is not compromised, the spokesperson said, adding that there are park rangers stationed at all attractions to render assistance to guests.

“Hence, it is not uncommon to see rangers walking hand in hand with visitors who may require assistance during their experience on the walking net…“.

14 June 2019: TODAYOnline reported that restaurant operators on level five of Jewel Changi Airport are required to remain open until 3am daily, but face issues meeting this condition (See news here).

There appear to be 2 issues: (1) A lack of belief that the Jewel attracts sufficient customers after midnight and (2) staffing difficulties faced by restaurants.

This appears to be true.  Another source, the Independent, reported on this requirement as well (See here).

Jewel Changi is reported to have stated that:

With the recent opening of the Canopy Park attractions, the operating hours of the leisure offerings, including the eight restaurants at the topmost level of Jewel, are aligned and open from 9 am to 3 am. This is testament of our commitment to strengthen the extended-hour offerings in Jewel. We will continue to review our operations and engage our tenants closely,…

22 April 2019: The Jewel’s construction is alleged to have exceeded budget and cost taxpayers far more than initially planned

This is fake news.

The allegation that there was overspending is based on the fact that in 2013, the Changi Airport Group and CapitaMallsAsia had entered into a Joint Venture to construct the Jewel, and had issued a press release on 20 December 2013 indicating amongst several other things that they had expected the cost of the project to cost S$1.47 billion.

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Later on, on 5 December 2014, as the project details materialised and construction commenced, the figure was revised upwards to S$1.7 billion (See here).

Given that the initial press release had clearly indicated that the costs were expected, it is untrue to say that a certain cost was promised (or even initially budgeted) and later on the contractor failed to deliver accordingly.  It also was not the case that the increase was kept hidden until project completion.

We should add that it is the users of the terminal, the passengers, who will be subject to increased levies to fund the development, in addition to such arrangements between the joint venture partners and the relevant ministries.  While current travellers pay S$34 per traveller departing from Changi Airport, this was increased to S$47.30 from 1 July 2018.  A further increase kicked in on 1 April 2019 (See here).

13 April 2019 and 26 April 2019: The Jewel encountered water sprinkler problems which some joked as a “second indoor waterfall”.  The problem has been resolved.

This incident is True.

We noted The Straits Times’ article on this matter and also obtained confirmation from Jewel Changi on its occurrence.

27 April 2019: A driver by the name of “Supra Mac” found himself charged for S$3,158.72 (US$2,319) for car parking.


This incident is true.

As reported by the Straits Times and other websites, Jewel Changi had confirmed the incident.  However, Jewel Changi clarified that the parking meter system had recorded the astronomical parking fee because the vehicle, which had last parked in Jewel Changi on April 10, had not been detected as having exited the car park – Hence the parking charge had snowballed until the next visit.

As published on the Straits Times:

“We confirm that this was a case that took place on April 10 in the Jewel loading/unloading bay,” the spokesman said on Friday.

“There was no record of the driver leaving the carpark, and hence the parking charge snowballed until the next visit, which took place on April 24.”

Given the uncontradicted admission by Jewel Changi and the fact of 2 independent media reports, we are inclined to accept this incident as being true.

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