We polled 184 respondents in Singapore who were aware of the MRT disruptions that occurred through the month of September and early October.

Among these, almost 41% were affected by at least one of the four incidents. The East-West Line disruption from 25 September had the greatest effect on respondents, affecting close to a third (32%) of them.

For the East-West Line disruption, which lasted almost a week, more people were satisfied with assistance provided and the alternative transport arrangements than the number who were dissatisfied. In contrast, a larger proportion of respondents (46%) were dissatisfied with the time taken to rectify the disruption than those who were satisfied (25%).

Similar patterns were observed when respondents were asked about the disruptions as a whole.

A roughly equivalent proportion indicated that the disruptions had reduced their trust in the government (39%) as compared to those who disagreed (38%).

More than half of the respondents (55%) agreed that the smooth running of public transport was a key factor in their voting decisions during elections.

While a plurality of respondents (43%) still agree that public transport fares are worth it relative to the quality of the service, more than a third (38%) disagree that public transport fares are worth it.

Demographics